Terms & Conditions

To access the full range of Services, you must create an Account by completing the registration process on the Platform. By registering, you warrant that:

• All information provided during registration is accurate, complete, and up to date.
• You are registering on your own behalf and not on behalf of any third party.
• You will maintain the confidentiality of your login credentials and will not share them with any other person.
• You will notify us immediately at [email protected] if you suspect unauthorized access to your Account.
• You will update your registered information promptly should any details change.

hoki74 enforces a strict one account per person policy. Only one Account may be registered per individual, household address, shared IP address, device, or payment method. Any Player found to have registered multiple Accounts will have all associated Accounts suspended, and all balances and winnings therein may be forfeited at our sole discretion.

hoki74 is committed to maintaining a safe and compliant gaming environment. As part of this commitment, we may require Players to complete identity and age verification (Know Your Customer, or KYC) at any point, including but not limited to:

• Prior to processing a withdrawal request.
• When a Player's cumulative deposits exceed a defined threshold.
• Where our fraud or compliance monitoring systems flag a transaction or Account for review.
• When required by applicable law or our operating license conditions.

Acceptable KYC documents include, but are not limited to:

• Proof of Identity: Indonesian National ID Card (KTP), Passport, or Driver's License (SIM).
• Proof of Address: A recent utility bill, bank statement, or official government correspondence issued within the last three months.
• Proof of Payment Method: A bank statement or screenshot confirming ownership of the deposit account (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga).

Documents must be submitted in clear, legible digital format. Withdrawal requests will be placed on hold pending successful completion of the KYC process. hoki74 will not be held liable for any delays in withdrawals resulting from a Player's failure to provide the required documentation in a timely manner.

Players may fund their Accounts using the following payment methods, all processed in Indonesian Rupiah (IDR):

• All funds deposited must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• hoki74 does not accept deposits made in any currency other than IDR. Any foreign-currency transfers will be declined and returned at the sender's expense.
• Deposits made in error (wrong account number, wrong amount) must be reported to our support team immediately. hoki74 will make reasonable efforts to assist but cannot guarantee recovery of misdirected funds.
• hoki74 reserves the right to impose maximum deposit limits on individual accounts at its sole discretion, particularly where responsible gaming concerns are identified.

Players may request withdrawals of their Real Money Balance subject to the following conditions:

• The minimum withdrawal amount is Rp 50.000 per request.
• Withdrawals are processed to the same payment method and account used for the Player's most recent deposit, or to a verified bank account in the Player's name.
• KYC verification must be completed prior to processing any withdrawal request. Unverified accounts will have withdrawal requests held until documentation is submitted and approved.
• Standard withdrawal processing time is 1–3 business hours during WIB (Western Indonesia Time, UTC+7) business hours (08:00–22:00 WIB). Requests submitted outside these hours will be processed on the next available business session.
• hoki74 does not charge withdrawal fees. Standard bank transfer fees charged by the receiving institution remain the Player's responsibility.
• Withdrawal requests may be delayed or declined where fraud detection systems flag the transaction, where KYC documentation is outstanding, or where the Account is under review.
• Bonus Funds that have not met applicable wagering requirements are not eligible for withdrawal. Only cleared Real Money Balance may be withdrawn.

hoki74 offers a range of bonuses and promotions to both new and existing Players. All bonuses are subject to the following general terms, in addition to any specific terms stated for each individual promotion:

• Wagering Requirements: All Bonus Funds are subject to wagering requirements (also referred to as turnover requirements), which must be met in full before any associated funds or winnings may be withdrawn. The applicable wagering multiplier is specified in each promotion's individual terms.
• Eligible Games: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while table games, live casino, and togel (Indonesia's traditional numbers lottery) markets may contribute at a reduced rate or not at all. Game contribution rates are published in each promotion's terms.
• Expiry: Bonus Funds and associated wagering requirements must be completed within the validity period specified in the promotion. Expired Bonus Funds are automatically removed from the Account without compensation.
• Maximum Bonus Bet: While wagering requirements are active, the maximum permitted bet per round or transaction using Bonus Funds is Rp 100.000 unless otherwise stated. Bets exceeding this limit during an active bonus may result in forfeiture of the bonus and associated winnings.
• One Bonus Per Player: Players may only hold one active bonus at a time unless hoki74 explicitly states otherwise in a promotion's terms.
• Non-Transferable: Bonuses are personal to the Player's Account and may not be transferred, sold, or traded.
• Abuse Prevention: hoki74 reserves the right to withhold, cancel, or reclaim any bonus where it suspects abuse, misuse, or exploitation of the promotions system, including but not limited to matched betting, bonus hunting, and coordinated wagering patterns.

The following general rules apply to all betting and gaming activity on the hoki74 Platform:

• All bets are final once confirmed. hoki74 does not accept requests to cancel or amend bets after they have been placed, except where an obvious technical error has occurred on our side.
• Sports betting odds are subject to change up until the moment a bet is confirmed. The odds displayed at the time of confirmation are the odds that apply to the bet.
• Mix parlay (football accumulator) bets require all selections to win for the full payout to be awarded. Partial wins are not applicable except where a specific "partial cash-out" feature is available and active.
• In the event of a technical malfunction, disconnection, or system error during a game session, any bets placed during the affected period will be resolved based on the game's server-side records. The outcome recorded on our servers is definitive.
• Minimum and maximum bet limits apply per market, per game, and per Player account. Limits are displayed within the relevant game or betting interface.
• All game outcomes for casino and slot products are determined by certified Random Number Generators (RNGs). Game fairness is independently audited.
• hoki74 reserves the right to void any bet where the underlying event is cancelled, postponed beyond a reasonable period, or where palpable odds errors are identified prior to event completion.

The following activities are strictly prohibited on the Platform and will result in immediate Account suspension, forfeiture of balances, and potential legal action:

• Using automated software, bots, scripts, or any artificial intelligence tools to place bets or interact with the Platform.
• Exploiting technical glitches, software vulnerabilities, or pricing errors for financial gain.
• Engaging in collusion, chip-dumping, or any coordinated strategy with other Players to manipulate game outcomes.
• Using the Platform for money laundering, fraud, or any other illegal financial activity.
• Registering multiple Accounts or assisting others to circumvent the one-account-per-person policy.
• Providing false, misleading, or third-party information during registration or the KYC process.
• Engaging in arbitrage betting strategies designed to guarantee profit irrespective of outcome, in a manner inconsistent with normal recreational wagering.
• Depositing funds using payment methods not registered in your own name or using stolen payment credentials.
• Threatening, harassing, or abusing hoki74 staff or other Players in any communication channel.

hoki74 is committed to promoting a safe and responsible gaming environment. We provide the following player-protection tools, available to all registered Players at no cost:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps to manage their spending. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session Time Limits: Players may set maximum session durations, after which the Platform will automatically log them out.
• Reality Checks: Periodic on-screen notifications reminding Players of the time elapsed and amount wagered during a session.
• Self-Exclusion: Players may request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Self-excluded Players will be blocked from accessing the Platform and removed from all marketing communications.
• Account Cooling-Off: A short-term break of 24 hours, 48 hours, or 7 days, during which the Account is temporarily suspended.

To activate any of these tools, or if you believe your gambling may be becoming problematic, contact our support team at [email protected]. For more detailed information, please visit our dedicated Responsible Gaming page.

To the fullest extent permitted by applicable law:

• hoki74 provides the Platform and all Services on an "as is" and "as available" basis without any warranty, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• hoki74 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising from your use of or inability to use the Platform.
• hoki74's total aggregate liability to any Player in connection with any claim arising under these Terms shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
• hoki74 shall not be liable for any service interruptions caused by third-party payment processors, internet service providers, telecommunications networks, or force majeure events including natural disasters, government actions, or civil unrest.
• You acknowledge that gambling involves risk and that you may lose funds wagered. hoki74 accepts no liability for gambling losses incurred through normal use of the Platform.

Your privacy is important to us. The collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference and forms part of the agreement between you and hoki74.

By registering an Account, you consent to the processing of your personal data as described in our Privacy Policy. Key points include:

• We collect only the personal data necessary to provide our Services, verify your identity, process payments, and fulfill our legal obligations.
• We use 256-bit SSL encryption for all data transmissions between your device and our servers.
• We do not sell, rent, or share your personal data with unauthorized third parties.
• You have the right to request access to, correction of, or deletion of your personal data, subject to our legal retention obligations. Submit such requests to [email protected].

hoki74 reserves the right to amend, update, or replace these Terms and Conditions at any time. When changes are made:

• The revised Terms will be published on this page with an updated Effective Date prominently displayed.
• Where changes are material, we will endeavor to notify Players via email to the registered address on file or via an in-platform notification at login.
• Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes.
• If you do not agree with any amendment, you must cease using the Platform and may request closure of your Account, at which point your Real Money Balance will be returned to you via your verified payment method.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the jurisdiction in which hoki74 is licensed and incorporated. Players acknowledge that online gambling regulations vary by jurisdiction and that it is their sole responsibility to ensure compliance with the laws of their own country or region.

In the event of any dispute between a Player and hoki74, both parties agree to first attempt resolution through good-faith negotiation. Any dispute that cannot be resolved through negotiation may be referred to binding arbitration in accordance with the rules of the applicable arbitration body in hoki74's licensing jurisdiction. Nothing in this clause prevents hoki74 from seeking urgent injunctive relief in any competent court.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our support team using the details below. Our Indonesian-speaking support agents are available 24 hours a day, 7 days a week.

When contacting us regarding a dispute or complaint, please include your registered username, Account ID, and a clear description of the issue. We aim to acknowledge all inquiries within 2 business hours and to provide a full resolution within 5 business days.