Privacy Policy

In this Privacy Policy, the following terms carry the meanings defined below:

• "hoki74", "we", "us", "our" — the operator of the Platform at https://hoki74.cam.
• "Platform" — the hoki74 website, all associated pages, features, and services accessible via https://hoki74.cam.
• "Player", "you", "your" — any individual who visits, registers on, or uses the Platform.
• "Personal Data" — any information that can be used, alone or in combination with other data, to identify a natural person directly or indirectly. This includes name, email address, phone number, national ID number, bank account details, IP address, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, transmission, deletion, or destruction.
• "Data Controller" — hoki74, as the entity that determines the purposes and means of processing your Personal Data.
• "Third-Party Service Provider" — any company or individual engaged by hoki74 to perform services on our behalf that involves access to Personal Data, such as payment processors, KYC verification providers, and IT infrastructure suppliers.
• "KYC" — Know Your Customer; the identity and age verification process required to comply with anti-money laundering and responsible gaming obligations.

hoki74 collects the following categories of Personal Data in the course of providing our services:

Personal Data is collected through the following channels:

• Direct from you: When you register an account, submit KYC documents, make a deposit or withdrawal request, contact customer support, or update your account preferences.
• Automatically: Through cookies, log files, and similar tracking technologies when you visit or interact with the Platform. This includes IP addresses, device information, and browsing behavior.
• From third parties: Payment service providers (banks, e-wallet operators) may share transaction confirmation data with us. KYC verification services may provide identity validation results. This data is always transmitted securely and under contractual data protection obligations.
• From publicly available sources: In rare cases, we may consult public databases to verify identity documents or check for self-exclusion registrations where required by law.

hoki74 processes your Personal Data on the following legal grounds:

• Contractual Necessity: Processing is required to fulfill our obligations under the Terms and Conditions you agreed to when creating your account. This includes identity verification, payment processing, and delivering gaming services.
• Legal Compliance: We are required by law to collect and retain certain Personal Data to comply with anti-money laundering (AML) regulations, age verification requirements, taxation obligations, and gaming license conditions.
• Legitimate Interests: We process certain data to protect the security and integrity of the Platform, prevent fraud and abuse, improve our services, and conduct analytics. We balance these interests carefully against your privacy rights.
• Consent: Where processing is based on your consent (such as receiving promotional emails), you may withdraw consent at any time through your account settings or by contacting us at [email protected].

hoki74 uses Personal Data for the following specific purposes:

• Account Management: Creating, verifying, maintaining, and closing player accounts in accordance with our Terms and Conditions.
• Transaction Processing: Handling deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Processing withdrawal requests to verified bank accounts.
• Service Delivery: Enabling access to sports betting markets (including BRI Liga 1, EPL, La Liga, Champions League), casino games (slots, live dealer tables), togel (traditional Indonesian lottery) markets, and all other gaming products on the Platform.
• Identity Verification (KYC): Verifying age (21+ requirement), confirming identity using Indonesian National ID (KTP), Driver's License (SIM), or Passport, and validating residential address and payment method ownership.
• Fraud Prevention: Detecting and preventing duplicate accounts, money laundering, bonus abuse, collusion, arbitrage betting, and other prohibited activities outlined in our Terms and Conditions.
• Customer Support: Responding to inquiries, resolving disputes, providing technical assistance, and handling complaints submitted via email or live chat.
• Responsible Gaming: Implementing deposit limits, self-exclusion, session time limits, and reality checks. Monitoring activity patterns to identify potential problem gambling behavior.
• Marketing: Sending promotional offers, bonus notifications, and platform updates to players who have opted in. All marketing communications include a clear unsubscribe link.
• Regulatory Compliance: Submitting reports to licensing authorities, cooperating with law enforcement investigations where legally required, and maintaining audit trails for regulatory inspection.
• Platform Improvement: Analyzing usage patterns to optimize user experience, fix bugs, develop new features, and improve game performance.

hoki74 does not sell or rent your Personal Data. We share data only with the following categories of recipients, under strict confidentiality obligations:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals. Only the minimum data required to complete the transaction is shared.
• KYC Verification Providers: Third-party services that verify the authenticity of identity documents and check self-exclusion databases. These providers operate under strict data protection agreements and delete verification data once the check is complete.
• IT Infrastructure Providers: Cloud hosting, server management, cybersecurity, and database services that support Platform operations. All providers are contractually obligated to maintain the confidentiality and security of your data.
• Game Providers: When you play games from third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), minimal session data (username, balance) is shared to enable gameplay. Full Personal Data is never transferred to game providers.
• Regulatory Authorities: Where required by our operating license or by law, we report aggregate statistics, suspicious transaction alerts, and anonymized player data to licensing authorities and financial crime agencies.
• Legal Process: If compelled by a valid court order, subpoena, or other legal process, hoki74 may disclose Personal Data to law enforcement or judicial authorities. We will notify you of such requests unless prohibited by law.

hoki74 uses cookies and similar tracking technologies to enhance your experience and maintain Platform functionality. The following types of cookies are deployed:

• Essential Cookies: Required for login sessions, account security, transaction processing, and core Platform features. These cookies cannot be disabled without making the Platform unusable.
• Functional Cookies: Remember your language preference, display settings, and recently viewed games. These improve usability and can be disabled in your browser settings without affecting core functionality.
• Analytics Cookies: Collect anonymized data about how you use the Platform (pages visited, session duration, error rates) to help us identify bugs and improve performance. You may opt out through browser settings.
• Marketing Cookies: Track whether you arrived at hoki74 via a promotional link and measure the effectiveness of campaigns. These cookies do not identify you personally and can be disabled.

Most browsers allow you to refuse cookies or delete cookies already set. Consult your browser's help documentation for instructions. Note that disabling essential cookies will prevent you from logging in or placing bets.

Personal Data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus 7 years following account closure, as required by anti-money laundering regulations and gaming license conditions.
• Transaction Records: Deposits, withdrawals, and betting history are retained for 7 years to comply with financial auditing and taxation requirements.
• Identity Documents: KYC documents (KTP scans, passport copies) are retained for 7 years following account closure or the last verification event, whichever is later.
• Marketing Consent: Opt-in records are retained for 2 years following consent withdrawal to demonstrate compliance with marketing regulations.
• Session Logs: IP addresses, device identifiers, and session data are retained for 90 days for security and fraud detection purposes, then anonymized.
• Customer Support Conversations: Email and chat transcripts are retained for 3 years to resolve disputes and improve service quality.

Once the retention period expires, Personal Data is securely deleted through irreversible data destruction processes, or pseudonymized for statistical purposes where deletion is not feasible.

hoki74 employs industry-leading security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using the same standard employed by banks and government institutions.
• AES-256 Encryption at Rest: Sensitive data stored in our databases (passwords, payment details, identity documents) is encrypted using military-grade AES-256 encryption.
• Secure Data Centers: hoki74's infrastructure is hosted in Tier III+ data centers with 24/7 physical security, biometric access controls, and redundant power and network systems.
• Regular Security Audits: Independent third-party security firms conduct penetration testing, vulnerability scanning, and compliance audits on a quarterly basis.
• Access Controls: Personal Data is accessible only to authorized hoki74 employees whose roles require such access. All access is logged and audited.
• Two-Factor Authentication (2FA): Optional 2FA is available for all player accounts to prevent unauthorized login attempts.
• Incident Response Plan: hoki74 maintains a documented data breach response plan. In the event of a breach, affected players will be notified within 72 hours and provided with remediation guidance.

Under applicable data protection laws, you hold the following rights regarding your Personal Data:

To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered username. We will respond within 30 days. There is no fee for requests unless they are manifestly unfounded or excessive.

hoki74 does not knowingly collect Personal Data from individuals under 21 years of age. Our Platform is intended exclusively for adults who meet the legal age requirement for online gambling in Indonesia (21+ years).

If we become aware that a minor has created an account or provided Personal Data:

• The account will be immediately closed and permanently banned.
• All Personal Data associated with the account will be deleted.
• Any balances or winnings will be forfeited.
• The matter may be reported to relevant authorities where required by law.

Parents or guardians who believe their child has registered on hoki74 should contact us immediately at [email protected]. We will take immediate action to close the account and delete associated data.

The hoki74 Platform may contain links to third-party websites, services, or resources (such as payment processor login portals or game provider demo sites). This Privacy Policy applies only to Personal Data collected by hoki74 directly.

We are not responsible for the privacy practices of third-party websites. When you leave the hoki74 Platform, you should review the privacy policy of any third-party site you visit. Third-party sites may have different data collection, usage, and retention practices that hoki74 does not control.

hoki74 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made:

• The updated Privacy Policy will be published on this page with a new Effective Date.
• Where changes materially affect how we process your Personal Data, we will notify you via email to the address on file or via an in-platform notification at login.
• Your continued use of the Platform following publication of the updated policy constitutes acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

For questions, concerns, or complaints regarding this Privacy Policy or our data practices, or to exercise your data rights, please contact us using the details below:

When contacting us regarding a privacy concern, please include your registered username and a detailed description of your request or complaint. For data subject rights requests, include proof of identity to prevent unauthorized disclosure.